A consult with two agents appears as:

A consult with two agents appears as:

• A. a single merged interaction
• B. two separate interactions
• C. two concurrent queues
• D. one long interaction

Answer: (B)

The situation being tested is how a consult is represented in Genesys Cloud reporting. When a second agent is brought in to assist, the system creates a new interaction for that consulted agent. You end up with two separate interaction records: one for the original customer interaction and another for the consult interaction. They are linked by the consult flow, but they remain distinct in analytics. So the correct answer is two separate interactions. It isn’t a single merged interaction, two concurrent queues, or one long interaction because each participant’s contact is tracked as its own interaction, even though they’re connected as part of the same consult.

The situation being tested is how a consult is represented in Genesys Cloud reporting. When a second agent is brought in to assist, the system creates a new interaction for that consulted agent. You end up with two separate interaction records: one for the original customer interaction and another for the consult interaction. They are linked by the consult flow, but they remain distinct in analytics. So the correct answer is two separate interactions. It isn’t a single merged interaction, two concurrent queues, or one long interaction because each participant’s contact is tracked as its own interaction, even though they’re connected as part of the same consult.