Do export reports have a Total Hold column?

Do export reports have a Total Hold column?

• A. Not applicable
• B. Yes
• C. No
• D. Only in enterprise editions

Answer: (C)

The key idea is understanding what export reports actually include. Exported data typically contains per-record metrics or fields for each interaction, such as hold times tied to that specific interaction. A column called “Total Hold” would imply a single summed value across many records, which isn’t provided as a fixed column in these exports. If you need a grand total, you’d derive it externally by summing the individual hold-time values from the export or by using a tool or report that aggregates holds for you. This behavior is not edition-specific, so it’s not available only in enterprise editions. Therefore, there isn’t a Total Hold column in export reports.

The key idea is understanding what export reports actually include. Exported data typically contains per-record metrics or fields for each interaction, such as hold times tied to that specific interaction. A column called “Total Hold” would imply a single summed value across many records, which isn’t provided as a fixed column in these exports. If you need a grand total, you’d derive it externally by summing the individual hold-time values from the export or by using a tool or report that aggregates holds for you. This behavior is not edition-specific, so it’s not available only in enterprise editions. Therefore, there isn’t a Total Hold column in export reports.