To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use?

To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use?

• A. Performance Dashboards
• B. Dynamic Views
• C. Supervisor iOS App
• D. Service Level %

Answer: (B)

Dynamic Views is designed for flexible, ad-hoc analysis of both real-time and historical data across multiple dimensions such as queues, agents, and interactions. It lets you build customizable views that pull in the exact metrics you need, apply time ranges (live or historical), and filter by specific queues or agent groups, then save and share those views. This makes it the most powerful option for comprehensive review and ongoing monitoring, as opposed to a fixed dashboard or a mobile supervisor app, and far more than a single metric like Service Level %.

Dynamic Views is designed for flexible, ad-hoc analysis of both real-time and historical data across multiple dimensions such as queues, agents, and interactions. It lets you build customizable views that pull in the exact metrics you need, apply time ranges (live or historical), and filter by specific queues or agent groups, then save and share those views. This makes it the most powerful option for comprehensive review and ongoing monitoring, as opposed to a fixed dashboard or a mobile supervisor app, and far more than a single metric like Service Level %.