What is system disposition?

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Study for the Genesys Cloud Reporting and Analytics Test. Study with flashcards, multiple choice questions, and detailed explanations to enhance your exam readiness. Master the art of data reporting and analytics with confidence.

Multiple Choice

What is system disposition?

Explanation:
System disposition is the automatic first attempt outcome assigned by outbound dialing based on call analysis and events during the call. This captures what happened on the initial contact without agent input—such as a successful connect, voicemail detected, no answer, or busy signal. It’s distinct from the agent’s status (the agent’s current state), the queue name (which queue the call was routed through), or the time to connect (how long until a connection was established).

System disposition is the automatic first attempt outcome assigned by outbound dialing based on call analysis and events during the call. This captures what happened on the initial contact without agent input—such as a successful connect, voicemail detected, no answer, or busy signal. It’s distinct from the agent’s status (the agent’s current state), the queue name (which queue the call was routed through), or the time to connect (how long until a connection was established).

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