What report displays a daily breakdown of the time that one or more agents spent in system and Automatic Call Distribution (ACD) statuses during a specific date range?

What report displays a daily breakdown of the time that one or more agents spent in system and Automatic Call Distribution (ACD) statuses during a specific date range?

• A. Agent Metrics Export Report
• B. Agent Quality Details Report
• C. Agent Login-Logout Details Report
• D. Agent Activity Summary Report

Answer: (D)

Tracking how much time agents spend in different statuses over a date range. The Agent Activity Summary Report is designed to show a day-by-day tally of the time one or more agents spend in various states, including system and ACD statuses, within a selected date range. This lets you see how agents are utilized across days—how much time is spent handling calls (ACD), vs. being in system or other states, and how that time accumulates each day. The other reports focus on different aspects: metrics exports that pull performance measures, quality details that assess call quality, and login/logout events that record when agents sign in or out rather than how their time is distributed across statuses. So for a daily breakdown of time in system and ACD statuses, the Agent Activity Summary Report is the best fit.

Tracking how much time agents spend in different statuses over a date range. The Agent Activity Summary Report is designed to show a day-by-day tally of the time one or more agents spend in various states, including system and ACD statuses, within a selected date range. This lets you see how agents are utilized across days—how much time is spent handling calls (ACD), vs. being in system or other states, and how that time accumulates each day. The other reports focus on different aspects: metrics exports that pull performance measures, quality details that assess call quality, and login/logout events that record when agents sign in or out rather than how their time is distributed across statuses. So for a daily breakdown of time in system and ACD statuses, the Agent Activity Summary Report is the best fit.