What report displays agents' evaluation results for conversations that started during the range specified in the report's parameters?

What report displays agents' evaluation results for conversations that started during the range specified in the report's parameters?

• A. Agent Quality Details Report
• B. Agent Activity Summary Report
• C. Agent Metrics Export Report
• D. Agent Login-Logout Details Report

Answer: (A)

The key idea is tracking how agents were evaluated on conversations that began within a specific time window. The Agent Quality Details Report is built to show evaluation results tied to each conversation and the agent involved, with the ability to filter by the report’s time range. It provides per-conversation quality scores, evaluation criteria, evaluators, and other details for conversations that started within the selected period, which is exactly what the question describes. The other reports focus on different aspects: Agent Activity Summary covers presence and work status, not evaluation results; Agent Metrics Export includes broad performance metrics but not the specific evaluation results tied to each conversation start; and Agent Login-Logout Details logs login/logout events, not QA evaluations.

The key idea is tracking how agents were evaluated on conversations that began within a specific time window. The Agent Quality Details Report is built to show evaluation results tied to each conversation and the agent involved, with the ability to filter by the report’s time range. It provides per-conversation quality scores, evaluation criteria, evaluators, and other details for conversations that started within the selected period, which is exactly what the question describes.

The other reports focus on different aspects: Agent Activity Summary covers presence and work status, not evaluation results; Agent Metrics Export includes broad performance metrics but not the specific evaluation results tied to each conversation start; and Agent Login-Logout Details logs login/logout events, not QA evaluations.