Which action allows you to observe ongoing conversations in the Activity tab?

Which action allows you to observe ongoing conversations in the Activity tab?

• A. View more information about an agent's activity.
• B. Filter by waiting or interacting interactions.
• C. Monitor interactions.
• D. Log off an agent.

Answer: (C)

Observing ongoing conversations in real time is done by monitoring interactions. When you monitor interactions, you’re watching live, in-progress conversations, including who is handling them and the current state (e.g., waiting, talking, or on hold). This gives you a live view of what’s happening across active conversations. Viewing more information about an agent’s activity gives details about a single agent’s status rather than the live pool of conversations. Filtering by waiting or interacting interactions narrows what you see but doesn’t itself display the ongoing conversations as a live feed. Logging off an agent would remove them from the system and stop observation, rather than providing visibility into current interactions.

Observing ongoing conversations in real time is done by monitoring interactions. When you monitor interactions, you’re watching live, in-progress conversations, including who is handling them and the current state (e.g., waiting, talking, or on hold). This gives you a live view of what’s happening across active conversations.

Viewing more information about an agent’s activity gives details about a single agent’s status rather than the live pool of conversations. Filtering by waiting or interacting interactions narrows what you see but doesn’t itself display the ongoing conversations as a live feed. Logging off an agent would remove them from the system and stop observation, rather than providing visibility into current interactions.