Which report displays detailed user status statistics with a time notation for each status change that the user makes? It includes On Queue status and all off queue statuses, such as Meal and Away.

Which report displays detailed user status statistics with a time notation for each status change that the user makes? It includes On Queue status and all off queue statuses, such as Meal and Away.

• A. User Status Detail Report
• B. Agent Status Report
• C. Status Insight Report
• D. User Activity Summary

Answer: (A)

This question is about capturing every change an agent makes to their status with an exact time for each change. The User Status Detail Report is designed to log each status transition, recording when an agent switches to On Queue or to any off‑queue status like Meal or Away, with the precise timestamp of that change. That level of detail is exactly what you need for auditing, compliance, and analyzing how an agent’s presence shifts over a period. Other reports provide valuable overviews—current statuses, summaries, or general activity—but they don’t offer the granular, time-stamped log of every status change. So the report that best fits the requirement is the one that records each status change event with its time.

This question is about capturing every change an agent makes to their status with an exact time for each change. The User Status Detail Report is designed to log each status transition, recording when an agent switches to On Queue or to any off‑queue status like Meal or Away, with the precise timestamp of that change. That level of detail is exactly what you need for auditing, compliance, and analyzing how an agent’s presence shifts over a period.

Other reports provide valuable overviews—current statuses, summaries, or general activity—but they don’t offer the granular, time-stamped log of every status change. So the report that best fits the requirement is the one that records each status change event with its time.