Which report displays outbound interaction attempts for one or more campaigns during a specific date and time range, including details such as caller ID and wrap-up time?

Which report displays outbound interaction attempts for one or more campaigns during a specific date and time range, including details such as caller ID and wrap-up time?

• A. Dialer Campaign Success Results Report
• B. Dialer Campaign Detailed Attempt History Report
• C. Dialer Campaign Activity Log
• D. Dialer Campaign Performance Summary

Answer: (B)

When you need a granular view of every outbound dial attempt for one or more campaigns within a specific date and time range, you want per-attempt details. The Dialer Campaign Detailed Attempt History Report is designed to capture each attempt, so you can see exactly what was dialed, when the attempt occurred, and the outcome for that contact. This report includes fields such as the caller ID presented to the recipient and the wrap-up time, which is the additional time the agent spends after the call to complete notes or after-call work. Having these details for each attempt allows you to audit activity, troubleshoot issues, and analyze performance at a fine-grained level. Other report types are more high-level or focused on different aspects. A success results report summarizes overall outcomes without listing every individual attempt; an activity log covers general dialer events but typically doesn’t provide the full per-attempt detail with caller IDs and wrap-up data; a performance summary offers aggregated metrics across campaigns rather than the complete per-attempt history.

When you need a granular view of every outbound dial attempt for one or more campaigns within a specific date and time range, you want per-attempt details. The Dialer Campaign Detailed Attempt History Report is designed to capture each attempt, so you can see exactly what was dialed, when the attempt occurred, and the outcome for that contact.

This report includes fields such as the caller ID presented to the recipient and the wrap-up time, which is the additional time the agent spends after the call to complete notes or after-call work. Having these details for each attempt allows you to audit activity, troubleshoot issues, and analyze performance at a fine-grained level.

Other report types are more high-level or focused on different aspects. A success results report summarizes overall outcomes without listing every individual attempt; an activity log covers general dialer events but typically doesn’t provide the full per-attempt detail with caller IDs and wrap-up data; a performance summary offers aggregated metrics across campaigns rather than the complete per-attempt history.