Which report displays the start time, end time, and duration of logged-in time for one or more agents?

Which report displays the start time, end time, and duration of logged-in time for one or more agents?

• A. Agent Login-Logout Details Report
• B. Agent Metrics report
• C. Agent Activity Summary Report
• D. Agent Quality Details Report

Answer: (A)

This question is about identifying which report records session-based login and logout information for agents. The Agent Login-Logout Details report specifically captures each login event and the corresponding logout event, along with the duration of that session. It shows start time (login), end time (logout), and the total time spent logged in for each agent, and it can be run for one or more agents over a chosen time period. This makes it ideal for verifying work hours, attendance, or auditing time spent in the system. The other reports focus on different aspects: the Agent Metrics report tracks performance metrics like handle time and service levels rather than individual login sessions; the Agent Activity Summary report shows time spent in different statuses (Available, Busy, Break) but not the exact login/logout timings; and the Agent Quality Details report relates to the quality of interactions, not login/logout durations.

This question is about identifying which report records session-based login and logout information for agents. The Agent Login-Logout Details report specifically captures each login event and the corresponding logout event, along with the duration of that session. It shows start time (login), end time (logout), and the total time spent logged in for each agent, and it can be run for one or more agents over a chosen time period. This makes it ideal for verifying work hours, attendance, or auditing time spent in the system.

The other reports focus on different aspects: the Agent Metrics report tracks performance metrics like handle time and service levels rather than individual login sessions; the Agent Activity Summary report shows time spent in different statuses (Available, Busy, Break) but not the exact login/logout timings; and the Agent Quality Details report relates to the quality of interactions, not login/logout durations.