Which report includes the wrap-up time spent on the interaction?

Which report includes the wrap-up time spent on the interaction?

• A. Dialer Campaign Success Results Report
• B. Dialer Campaign Detailed Attempt History Report
• C. Both reports
• D. Neither report includes wrap-up time

Answer: (B)

Wrap-up time is the period of after-call work the agent spends finishing an interaction. In a dialer campaign, this level of timing is captured in the detailed per-attempt log, which records the full timeline of each call or interaction. The Dialer Campaign Detailed Attempt History Report includes these per-attempt durations, showing the wrap-up time for each interaction. In contrast, the Dialer Campaign Success Results Report is focused on high-level outcomes and counts (like how many attempts were successful, no answer, etc.) and does not expose per-interaction timing. So the detailed attempt history report is the one that includes wrap-up time.

Wrap-up time is the period of after-call work the agent spends finishing an interaction. In a dialer campaign, this level of timing is captured in the detailed per-attempt log, which records the full timeline of each call or interaction. The Dialer Campaign Detailed Attempt History Report includes these per-attempt durations, showing the wrap-up time for each interaction. In contrast, the Dialer Campaign Success Results Report is focused on high-level outcomes and counts (like how many attempts were successful, no answer, etc.) and does not expose per-interaction timing. So the detailed attempt history report is the one that includes wrap-up time.