Which report would you use to view login-logout times across multiple agents?

Which report would you use to view login-logout times across multiple agents?

• A. Agent Login-Logout Details Report
• B. Agent Activity Summary Report
• C. Agent Metrics Export Report
• D. Agent Quality Details Report

Answer: (A)

To see when each agent signs in and out across a group, you want a report that records login and logout events with precise timestamps. The Agent Login-Logout Details Report is designed for this purpose, listing every login and logout for every agent within the chosen date range, so you can compare times across agents and analyze patterns or durations. You can filter by date range, agent, or team and export the data for further analysis. Other reports don't focus on the exact login/logout events: the Agent Activity Summary Report shows general, aggregated activity states rather than individual sign-in times; the Agent Metrics Export Report is geared toward exporting performance metrics for external use and may not include per-login events; the Agent Quality Details Report centers on post-call quality data rather than sign-in history.

To see when each agent signs in and out across a group, you want a report that records login and logout events with precise timestamps. The Agent Login-Logout Details Report is designed for this purpose, listing every login and logout for every agent within the chosen date range, so you can compare times across agents and analyze patterns or durations. You can filter by date range, agent, or team and export the data for further analysis.

Other reports don't focus on the exact login/logout events: the Agent Activity Summary Report shows general, aggregated activity states rather than individual sign-in times; the Agent Metrics Export Report is geared toward exporting performance metrics for external use and may not include per-login events; the Agent Quality Details Report centers on post-call quality data rather than sign-in history.