Which statement about wrap-up code in the Dialer Campaign Detailed Attempt History Report is true?

Which statement about wrap-up code in the Dialer Campaign Detailed Attempt History Report is true?

• A. The dialer's internal code
• B. Wrap-up code that the agent assigned to the interaction
• C. Wrap-up time to answer
• D. The caller's ID

Answer: (B)

Wrap-up codes describe the outcome or disposition an agent assigns to an interaction after a dialed attempt. In the Dialer Campaign Detailed Attempt History Report, the wrap-up code field captures the specific code the agent selected to categorize that interaction’s outcome. This is the best fit because the report is designed to reflect what the agent decided happened during the contact, not internal dialer identifiers, timing, or caller details. The other options don’t describe an agent-chosen outcome: the internal dialer code is separate from the agent’s wrap-up selection, wrap-up time concerns how long the wrap-up takes rather than the outcome, and the caller’s ID is contact information, not the interaction’s disposition. Wrap-up codes are used for reporting, QA, and downstream workflow to categorize and analyze results.

Wrap-up codes describe the outcome or disposition an agent assigns to an interaction after a dialed attempt. In the Dialer Campaign Detailed Attempt History Report, the wrap-up code field captures the specific code the agent selected to categorize that interaction’s outcome. This is the best fit because the report is designed to reflect what the agent decided happened during the contact, not internal dialer identifiers, timing, or caller details. The other options don’t describe an agent-chosen outcome: the internal dialer code is separate from the agent’s wrap-up selection, wrap-up time concerns how long the wrap-up takes rather than the outcome, and the caller’s ID is contact information, not the interaction’s disposition. Wrap-up codes are used for reporting, QA, and downstream workflow to categorize and analyze results.